Raleigh Auto Repair

Raleigh Auto Repair

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5

We are new to the Garner area and always wanting to be prepared in having a place to have our RAV4 worked on, online we looked at various auto repair businesses. The reviews for RK Transmission were very good. Therefore, we went over to introduce ourselves. It was not long afterwards we needed some help with a figgity tire air pressure sensor. It was a bear to fix, having had that problem in VT. Robert went right to it. Strange thing after heading out of town, about 40 miles the warning light came on. We checked the tires and their pressure was OK. Robert did a lot of research and found the problem. (Sensor on wrong tire confused the RAV's computer.) Robert fixed it and has done other work since then and is always concerned and wanting complete customer satisfaction. As long as we are here we will go back to Robert at RK Transmission. Not only that, but since he lives in our neighborhood, he has picked up our RAV at the house, done the work and brought it back, fixed.

Don, We are humbled by your kind words and it is our pleasure to assist with repairing your vehicles, especially picking it up since you live a block away. We look forward to your continued patronage.

- RK Trans & Auto Repair
5

My '97 Ford F-250 diesel began experiencing very bad transmission problems out of the blue last Saturday afternoon (two days after having brake repair work performed by another shop.) I called a local transmission shop who said, oh yeah I rebuild about 7 of those trannys a month. Sounds bad. Bring it in Monday!$$$$ On Sunday around 4pm I decided to look elsewhere online and simply left a message at RK Transmission after reading their reviews hoping to hear back from them Monday. To my surprise, the owner called me back within the hour and after a brief discussion he suggested that I might not have as big a problem and that he and his team would look at it Monday morning. In sum the problem was created when the shop I had been to earlier installed an ABS sensor improperly at the rear axle which caused all the transmission issues. Rather than spending perhaps thousands at the local trans shop, I left RK trans with less than an 80 dollar bill for their diagnostics, labor, etc. and my powerstroke Ford is running strong again. I'm retired and drive older vehicles which need professional TLC now and again. I'll be going back to RK for honest car service at a fair price in the future. BTW. I got squared away with the original shop thanks to the detailed invoice I received from RK Trans!

5

Went to these guys based on reviews, and was not disappointed. If you have ever had a transmission failure, you understand that its going to be one of the costlier repairs to a vehicle. the guys at RK\ Pat's are honest and up front about your car's diagnostics, and don't pressure you into making any repair decisions without weighing the options first. I'm glad to know there are mechanics you can still trust!

Thank you, Jeremy. We look forward to helping you in the future!

- RK Trans & Auto Repair
4

I was pleasantly surprised with the service I received from my very first phone call until completion of my transmission problem. Lamont was wonderful on the phone. I was nervous, scared, etc. with the prospect of having to replace my transmission. Lamont was kind, professional and very patient with me through the entire procedure. I could not have asked for a better person with whom to deal. When it was time to pickup my car, my first in-person meeting with the staff who were all just as kind, informative, professional, and personable as was Lamont. I intend to take my care there from now on for all my service needs. I guess the only thing I would change if I could would be that while I wait for my car to be serviced I'd be served a nice glass of Pinto Grigio and a hot slice of Jersey pizza. Perhaps that's asking a little much. It was a very good experience for a problem I felt was insurmountable at the time.

Thank you Miss BJ, you are so kind. We will take the wine & pizza suggestion under consideration, but not hopeful. We would worry about you driving after a glass of Pinto Gringo. We look forward to servicing all of your vehicles needs in the future. Please stop by anytime.

- RK Trans & Auto Repair
5

Service was great. They took the time to talk to me and show me the worn out parts. It took about a week to get my truck back. The rebuilt transmission works better than the original and the previous rebuilt unit I got from the dealer.

Thank you for your business! So glad we were able to get you back on the road.

- RK Trans & Auto Repair
5

"Very friendly and knowledgeable employees. All work (replaced water pump) was completed as promised. I plan to return in the future". James

James, We looking forward to seeing you and thank you for your business.

- RK Trans & Auto Repair
5

These guys are awesome. I ordered a whole new transmission on Thursday and they called me on Friday afternoon to tell me that it was completed! I was very surprised at how fast these guys work. They treated me with respect the whole time, very quick to respond to any questions I had. They even asked me to bring the car back after 10 days to do a follow-up inspection just to make sure everything is still looking good. I didn't shop prices around much. Just Tao Auto and they were about $600 cheaper than them. Also, the level of professionalism made it an easy decision for me. I only spoke to Lamont from there during the whole of my business transaction and he was excellent as well. No complaints whatsoever. IF I need anything in the future, no doubt they're my first stop.

Matt, Thank you so much!! We are humbled by your most positive review. We look forward to seeing you again.

- RK Trans & Auto Repair
5

I had Robert rebuild an old rear end. Robert is smart cares and knows how to go about making things come together on a rebuild. He clearly is in a business he is an expert!

Thank you for putting your vehicle in our hands. We appreciate your business & look forward to assisting you in the future.

- RK Trans & Auto Repair
5

These are truly honest, wonderful people to deal with! I was having issues with my Hyundai Sonata and I took it to Rob and he was extremely honest about what did and did not need to be done. I would definitely recommend Rob and his team if you are looking for a mechanic that does great work and deals with his clients with integrity.

Thank you so much Dr. Sean. We really appreciate your business and look forward to keeping you on the road.

- RK Trans & Auto Repair
5

This is the kind of place you want to take your vehicle Robert is a very honest and straight up person. I had some rear end work done on my work van by Robert I had a really tight schedule to meet I needed it back the next day to continue working, he stayed late just to finish up my vehicle so I could have it back, really awesome shop and I will be recommending everyone I know that needs any kind of work done on here vehicle! Thanks again Robert

Ronnie, We appreciate your kind words and business. We look forward to helping you in the future. Robert & Robby, RK Trans Team

- RK Trans & Auto Repair
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