Had some issues with transmission shuddering between 2nd/3rd gear. I made an appt and when I dropped the vehicle off, Mr. Klein (owner) was very focused on listening to my explanation of the issue. During the work process, I was kept up to date. It took a bit longer than I expected, but I'm all for taking the time that is needed to do the job right, and the owner also mentioned that he had recently lost a technician the week prior to my drop off so I suspect that was the main reason. Mr. Chappell (service advisor) was extremely pleasant and polite to work with for updates. At the end of the day, my truck is now shifting smoothly, and I am very pleased with the work. Cost was roughly in line with what I was expecting as well. I will not hesitate to visit this shop in the future as I may have a need.